Tidy Process
Which areas does Tidy serve?We are will be full operational across Miami Dade County. Currently, we are servicing Homestead, and the surrounding area.
At Tidy, we believe that laundry should be affordable for all. We charge $2.00 per pound of laundry. You can subscribe to our weekly service for price per pound discounts, free detergents, same day delivery and other perks!
Our all-in-one laundry service covers a majority of garments and bedding with the exception of select items. At the moment, we do not accept the following list of items for laundry pick up:
Curtains
Sofa covers
Area rugs
Sleeping bags
Dog beds
Restaurant linens
Wedding dresses
Costumes
Shoes
Thinx/Period underwear
Cloth diapers
Soiled bedding or clothing
Tidy uses Tide as a standard detergent for all its customers. But at Tidy, we wash your clothes the way you like it! That’s why we offer different options for your soaps, scents, and more.
Yes. To us, your preferences matter, no questions asked. As long as the specified detergent brand is easily available, we will use it for your load at a nominal additional cost.
Tidy require a minimum order size of 20 pounds.
My Order
How much clothing can I fit in a Tidy bag?Our signature Tidy bag accommodates 20 lbs. Please understand that we are dedicated to ensuring optimal results. Our equipment is designed to hold as much quantity as most washing machines at home. That being said, we urge you to leave space at the top of each bag when filling it as overstuffing may reduce the quality of cleaning. In case of overstuffing, Tidy pickup drivers reserve the right to deny your order, resulting in a $2.99 cancellation fee incurred by the customer.
Our loss protection policy ensures that your clothes don’t go missing which is why lost or damaged items are a rare occurrence. Regardless, we understand the value of personal clothing and never leave our clients in distress. Rest assured, we’re always here to help when things go wrong.
Here’s how it works:
If your items get damaged, just take some photos and send them to our Support Squad using the chat feature in the app or email them to support@trytidy.com. However, if your items are damaged due to wear and tear such as colors fading, shrinking, buttons coming off, or piling, we can’t cover those. Similarly, if the clothes got damaged as a result of your specific washing instructions (for example: instruction to use harsh detergents) or any foreign objects left inside the bag, Tidy cannot cover those either.
To get reimbursed for missing or damaged items, let us know within 7 days of getting your order delivered. Rest assured, we’ll go above and beyond to find the missing item. However, if it still is not recovered after 10 days, we’ll consider it lost and proceed according to Tidy’s terms and conditions.
You should report the missing items to our customer experience team via email or chat support on the Tidy app. Simply letting the washer know is not recognized as a valid method of reporting.
Note: Tidy does not cover missing socks or loose items like keys, toys, AirPods, money, or jewelry left in pockets or bags.
Absolutely not, that’s what we’re for. The Tidy team takes care of all prewash measures so just put your garments in the bag and hand it to us. However, we do urge you to check pockets and other compartments stitched into clothing to ensure no items have any possessions in them that don’t belong.
Here’s how it works:
If your items get damaged, just take some photos and send them to our Support Squad using the chat feature in the app or email them to support@trytidy.com. However, if your items are damaged due to wear and tear such as colors fading, shrinking, buttons coming off, or piling, we can’t cover those. Similarly, if the clothes got damaged as a result of your specific washing instructions (for example: instruction to use harsh detergents) or any foreign objects left inside the bag, Tidy cannot cover those either.
To get reimbursed for missing or damaged items, let us know within 7 days of getting your order delivered. Rest assured, we’ll go above and beyond to find the missing item. However, if it still is not recovered after 10 days, we’ll consider it lost and proceed according to Tidy’s terms and conditions.
You should report the missing items to our customer experience team via email or chat support on the Tidy app. Simply letting the washer know is not recognized as a valid method of reporting.
Note: Tidy does not cover missing socks or loose items like keys, toys, AirPods, money, or jewelry left in pockets or bags.
No, Tidy will sort your clothes for you.
We can help. We always check your clothes for stains prior to tossing them in the wash.
Tidy will never wash your clothes with another customers. You will always get your laundry done in its own exclusive machine.
Don’t worry! Its part of our process to always check all pockets. If spare change is in a pocket, well apply it to your account. Anything else, we’ll put into a bag and return to you.
Sure, just let us know which items you want to be returned on a hanger instead of folding. Note: For this add-on, it’ll will cost an extra 25 cents per item returned on a hanger
If something goes missing or is damaged, please contact us directly via our email and we’ll get in contact with you within 24 hours. Rest assured customer service is our priority, and we’ll always make it right.
Pickup
When will Tidy deliver my order?Efficiency is in our DNA which is why every order is delivered within 24 hours after pick up. But we understand that can be a little too long in urgent circumstances. You can enjoy same-day laundry delivery by paying for extra charges or sign up as an Elite member to receive speedy service every single time.
No, laundry bags are always free.
Your payment method will NOT be charged until your clothes are delivered. If you are on a subscription, your payment will go through on your monthly renewal date
No you don’t, just let us know where we should pick up your dirty items and to leave your cleaned ones.
Enjoy Life Without Laundry
Full service laundry concierge: Premium wash & fold and dry cleaning to your door
2M+
Served
9k+
5 Star Reviews
92%
Satisfaction Rating
Now serving Florida City to Kendall
Never Do Laundry
We deliver your clothes to your door on your schedule, so you can enjoy that Saturday night out. One less thing to think about.
Save Money
With weekly service available and your choice of soaps and scents, turn off your washing machine & dryer for good.
Make free time free
Schedule at the tap of a button and get your clothes delivered drawer ready same day! Your weekend is waiting for you.
We're obsessed with clean clothes
About Us
We're your ultimate laundry solution! Tidy was created to service the community with years of unmatched experience, and quality care. Our wash experts follow trusted laundry practices, created with over a decade of experience.
Our washers handle your entire order as you would as home. Including separating, washing, stain treating, drying, and folding.
Wash and Fold
No one likes to spend their time doing laundry. That’s why we offer a hands-off, white glove service. So you can enjoy what matters most.
Dry Cleaning
Need a suit or a special dressed cleaned quickly? Our complete laundry solution is fit to handle any dry cleaning garment.
Commercial Laundry
High quality, reliable and cost effective commercial laundry services for your business. From hotels to hospitals, we handle it all!
Delivery
24-hour turnaround time is offered standard on wash and fold services. Select same day delivery for an even faster wash!
Our services
Whether you're washing for a family or a business, our standard 24 hour delivery ensures you get that dress or set of scrubs spot free on your time.
Medical
Cleanliness is important everywhere, but nowhere more so than in a medical facility. Our medical laundry service will take care of laundry for dental offices, medical offices long term care facilities, hospitals and more.
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Restaurants
Let our restaurant laundry service maintain your dining elegance with crisp linens and spotless napkins, adeptly handling spills and stains. We cater to a variety of establishments, from fine dining to casual cafes, ensuring your presentation is always impeccable.
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Hotels
We take great pride in our high quality linen cleaning service. Even if your facility has its own laundry room it may be difficult to keep up with the demand. Let Tidy take care of some, or all of your laundry. We work with hotels, resorts, and motels.
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Uniforms
Lots of businesses require their employees to wear a uniform. Some get dirtier than others, but our uniform laundry service can tackle them all…industrial, automotive, business, & work wear.
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Towels
Our towel cleaning service benefits several industries like gyms, massage therapy, spas, and salons. We will make sure that your towels smell fresh and clean for your clients.
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Airbnb
Airbnbs generate a lot of laundry. Our Airbnb laundry service can take care of all the laundry for you. We can wash your towels, sheets, blankets, and have them back to you before your next guests arrive. You can schedule regular pickups online.
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Tyana Brooks
2 reviews
2 weeks ago
I recently tried out Tidy Laundry Service, and I couldn't be happier with the results! From start to finish, the experience was seamless. Scheduling a pickup was a breeze, and the staff were punctual and professional. My clothes came back smelling fresh and looking brand new. The attention to detail was impressive, with even the toughest stains removed. Plus, the convenience of having my laundry taken care of without any hassle is priceless. I highly recommend Tidy Laundry Service to anyone looking for top-notch quality and exceptional customer service.
Rana Ahmed
3 reviews
2 weeks ago
I've been using Tidy Laundry's wash & fold pickup and delivery service for a while now, and I couldn't be happier with the experience. The convenience of having my laundry picked up and delivered right to my doorstep is unmatched. Not only is the service incredibly convenient, but the quality of the laundry is top-notch. My clothes always come back fresh, clean, and neatly folded. The pricing is reasonable, and the customer service is exceptional. I highly recommend Tidy Laundry to anyone looking for a reliable and efficient laundry service.
Brigitte Olivares
5 reviews
2 weeks ago
Tidy has been amazing for my family. On the days where we have so much going on I use the service to relieve the burden of the laundry. Everything comes back beautifully folded and organized. Their staff is always helpful and the even respond to your text messages almost immediately. I highly recommend them! I have also given the gift of tidy app to college students during finals week and it’s been wonderful!
Kevin Moreno
1 reviews
3 weeks ago
By far one of the most convenient and best services here in South Florida. So glad I found these guys. Always on time and clothes are perfectly cleaned and folded. At this point I have no idea what I would do without them lol.
Jamall Miller
2 reviews
3 weeks ago
They help my business to do laundry. My staff now doesn’t need to worry about doing towels. Thank you Tidy!
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